FAQ
We are a family business with over 25 years of trading experience importing rugs from all over the world. So you can rest assured that with our connections overseas, and our direct supply chain abilities, you'll receive top quality product at a fraction of its retail price.
âď¸Â Phone: 1 (323)-285-9005  Mon - Fri 10 am - 4 pm PST
đ§ Email Us: support@laruglinens.comÂ
đ˘Â Address: 5760 S 2nd St, Vernon California 90058 U.S.A
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & US Virgin Islands).Â
We ship UPS Ground. All of our rugs are shipped with 24-48 hrs from your purchase date.
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
30 Day Hassle FREE returns (excluding Final Sale items, items from Brisa & Chinchilla collections and shipments to AK, HI, Puerto Rico & US Virgin Islands); If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply email us to obtain an RMA # (return merchandise authorization) for your return.
We offer FREE returns on all purchases (excluding items from Brisa and Chinchilla collections), which we'll email you a return label.
We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.
Refunds are processed within 10 business days after the package is delivered at our facility, back to your form of payment.
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 323-285-9005.