Privacy policy
All customer information is confidential, private and anonymous. We will NEVER share customer information with any other organization or entity.
Once your order is placed, please allow up to 48 hours for our team to carefully prepare and package it for shipment.
Orders are shipped via UPS and typically arrive within 2–7 business days after dispatch. Delivery times may vary depending on the destination and carrier conditions.
Once your order ships, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for the carrier’s tracking system to display the first scan or update.
Please note: If you need to change or cancel your order, please contact us within 6 hours of placing it. We cannot guarantee changes or cancellations once order processing has begun.
FREE SHIPPING & FREE RETURNS ON ALL ORDERS
If you're not happy with your purchase please email support@laruglinens.com
Any rug purchased from laruglinens.com can be returned for a full refund, within 30 days of the delivery date.
However, due to their unique nature, items from the Crystal, Brisa and Chinchilla collections are not eligible for returns. Should you have any concerns regarding purchasing from these specific collections, we warmly invite you to contact our customer service team. We're committed to discussing potential resolutions and ensuring your satisfaction.
CAN I EXCHANGE MY PURCHASE FOR SOMETHING ELSE?
At this time, we cannot process exchanges. You can process your return and start a new order which will ship to you free of charge!
To receive a full refund, the original item MUST be in new condition and returned without:
All returned items are carefully inspected, and any item returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. All refunds are issued back to the original form of payment used during purchase.
Please reach out to support@laruglinens to initiate the Returns process.
All customer information is confidential, private and anonymous. We will NEVER share customer information with any other organization or entity.