You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your rug is on its way - now what?

Once an order is placed, our team will carefully collect your rug from the clouds and package it with hugs and love, so please allow up to 48 hours for our team to pick and pack your order.

Your rug will then gently be sent via the UPS and then it should be safely in your patiently waiting hands within 2-7 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

**Please note: contact us within 6 hours of ordering if you would like to change/cancel your order.

FREE SHIPPING & FREE RETURNS ON ALL ORDERS

If you're not happy with your purchase please email support@laruglinens.com
We will come and pick it up from your doorstep.

Any rug purchased from laruglinens.com can be returned for a full refund, within 30 days of the delivery date.

CAN I EXCHANGE MY PURCHASE FOR SOMETHING ELSE?

At this time, we cannot process exchanges. You can process your return and start a new order which will ship to you free of charge!

To receive a full refund, the original item MUST be in new condition and returned without:

Signs of wear, washing, or improper care
Damage or stains
Pet dander or fur
Dirt or grass stains

All returned items are carefully inspected, and any item returned in a condition deemed as no longer sellable will not be refunded.

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. All refunds are issued back to the original form of payment used during purchase.

Please reach out to support@laruglinens to initiate the Returns process.

US Fast & Free Shipping | Hassle-Free 30-Day Returns

Accessibility Statement

GENERAL

Laruglinens strives to ensure that its services are accessible to people with disabilities. Laruglinens has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

ACCESSIBILITY ON INNERBILITY.COM

Laruglinens makes available the Web Accessibility Widget is powered by a dedicated accessibility server. The software allows Laruglinens to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

TECHNICAL SPECIFICATIONS

Accessibility of Laruglinens relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.