Refund policy
Our promise to you! If you are not satisfied with our rug, we will provide a FREE return label within 30 days of the delivery date. Ship it back, and we will issue a FULL refund for your purchase without any questions asked! To start a return, you can contact us at info@laruglinens.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please Note: Due to their unique nature, items from the Brisa and Chinchilla collections are not eligible for returns. Should you have any concerns regarding a purchase from these specific collections, we warmly invite you to contact our customer service team. We're committed to discussing potential resolutions and ensuring your satisfaction.